Returns Policy

  1. If goods are faulty or not as described we will give either give you 100% refund (including post & packing) or will replace the goods free of charge, whichever you prefer.
  2. If your shoes / boots do not fit, provided that they have not been worn outdoors and are in the original packaging we will exchange them for the correct size. But they MUST be in pristine condition so that we can re-sell them as new. 
  3. In all instances please notify us within 7 days of receipt and return to us in original packaging.
  4. For any shoes or boots that are to be returned to us please contact us first so that we can provide you with a Goods Returns Number. (GRN)
  5. When returning goods we always recommend using the Royal Mail 'Signed For' service.
  6. If you change your mind about a pair of shoes they may be returned for a refund. In this instance you will be responsible for the cost of returning the shoes. We will offer you a refund for the shoes, less a 10% restocking charge, but the original postage cannot be refunded.
  7. We are not responsible for goods that are returned to us outside of our standard terms and conditions as detailed herein.
  8. IMPORTANT. Without a GRN you will not be entitled to a refund or exchange. We recommend that you obtain proof of postage, as we shall not be held responsible for goods lost in transit.
  9. For shoes/boots paid for with a credit card or debit card, we will make credit adjustments directly to your account number.
  10. Orders returned by Royal Mail as ‘undelivered’ will then be held for a further 28 days. If we are contacted we can usually arrange re-delivery and the customer is responsible for the re-delivery charge.
  11. These terms and conditions may be amended, updated or modified from time to time.
  12. These terms & conditions do not affect your statutory rights.